Refund policy

Please read our Return & Refund Policy carefully before making a purchase from our website.

PRE-ORDERS

Our first launch collection operates on a preorder system.

All planners are currently made to order and produced overseas. Estimated production and delivery timeframe is approximately 4–6 weeks from the preorder closing date. Please note these timeframes are estimates only and may occasionally vary due to manufacturing, shipping, customs, courier delays, or circumstances outside of our control.

By purchasing a preorder item, you acknowledge and agree to these estimated wait times before your order is shipped.

We will provide updates throughout the production and shipping process via email and/or social media where possible.

CHANGE OF MIND

Due to the nature of preorder and made-to-order products, we do not offer refunds or exchanges for:

  • Change of mind

  • Incorrect selections made by the customer

  • Delays that fall within the estimated preorder timeframe

  • Minor differences in colour appearance due to screen/device settings

Please choose carefully before placing your order.

FAULTY OR DAMAGED PRODUCTS

Under the New Zealand Consumer Guarantees Act (CGA), customers are entitled to a remedy if a product is faulty, damaged, significantly different from its description, or not of acceptable quality.

If your planner arrives damaged or faulty, please contact us within 7 days of receiving your order with:

  • Your order number

  • Photos of the issue

  • A description of the fault or damage

Once reviewed, we may offer:

  • A replacement product

  • A repair where appropriate

  • A refund where required under NZ consumer law

Items must not be intentionally damaged, misused, altered, or handled in a way that causes the issue.

SHIPPING & DELIVERY

Delivery timeframes after dispatch may vary depending on your location and courier services.

We are not responsible for:

  • Courier delays once parcels are dispatched

  • Incorrect shipping information entered by customers

  • Lost or stolen parcels marked as delivered by the courier

Please ensure your shipping details are correct before checkout.

CANCELLATIONS

As preorder products enter production shortly after orders are placed, cancellations will not be possible once your order has been submitted.

If you need assistance, please contact us as soon as possible and we will do our best to help.

SALE ITEMS

Sale, promotional, clearance, or discounted items are non-refundable unless required under the Consumer Guarantees Act.

CONTACT US

For all return, refund, or order enquiries, please contact:

ATAWHAI
Email: atawhaiadhd@gmail.com
Christchurch, New Zealand

YOUR RIGHTS UNDER NEW ZEALAND LAW

Nothing in this policy limits or replaces your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

For more information about your consumer rights, visit: