Shipping policy

Thank you for shopping with ATAWHAI.

Please read our Shipping Policy carefully before placing your order.

PREORDER SHIPPING

Our current launch collection operates on a preorder system.

All planners are produced overseas and made in production batches. Estimated production and shipping timeframe is approximately 4–6 weeks from the preorder closing date.

Please note these timeframes are estimates only and may vary due to:

  • Manufacturing timelines

  • Shipping carrier delays

  • Customs processing

  • Public holidays

  • Circumstances outside of our control

By placing a preorder, you acknowledge and accept these estimated wait times.

We will provide updates throughout the preorder and shipping process where possible.

SHIPPING METHOD

All orders are shipped using tracked courier services.

Every parcel will include:

  • Tracking and trace information

  • Signature required delivery OR delivery photo confirmation where available through the courier service

Tracking details will be emailed to customers once orders have been dispatched.

SHIPPING LOCATIONS

We currently ship within:

  • New Zealand

  • Australia

International shipping outside of these locations may become available in the future.

SHIPPING COSTS

Shipping costs are calculated at checkout based on your location and selected shipping method.

Any promotional free shipping offers will be clearly stated on our website or social media.

DELIVERY TIMEFRAMES

New Zealand

Estimated courier delivery timeframes after dispatch:

  • North Island: 1–3 business days

  • South Island: 1–3 business days

  • Rural addresses: additional delivery time may apply

Australia

Estimated courier delivery timeframe after dispatch:

  • 5–14 business days depending on location and customs processing

Please note these are estimated courier timeframes only and are not guaranteed.

CUSTOMS & IMPORT FEES

Australian customers are responsible for any customs duties, import taxes, or additional charges that may apply upon arrival into Australia.

ATAWHAI is not responsible for delays caused by customs processing.

INCORRECT SHIPPING DETAILS

Customers are responsible for ensuring all shipping and contact information entered at checkout is correct.

ATAWHAI is not responsible for delays, lost parcels, or additional shipping fees caused by incorrect addresses provided by customers.

If an order is returned to us due to incorrect delivery details, customers may be required to pay additional shipping costs to resend the parcel.

LOST, STOLEN, OR DELAYED PARCELS

Once an order has been dispatched and handed to the courier, delivery is managed by the courier provider.

If your parcel is delayed, missing, or marked as delivered but cannot be located, please contact us and we will do our best to assist with a courier investigation.

ATAWHAI is not responsible for:

  • Courier delays

  • Parcels stolen after confirmed delivery

  • Delays caused by weather, customs, or courier operational issues

DAMAGED PARCELS

If your order arrives damaged, please contact us within 7 days of delivery with:

  • Your order number

  • Photos of the damaged parcel and product

  • A description of the issue

We will review the issue and work with you toward an appropriate resolution in line with New Zealand consumer laws.

CONTACT

For shipping enquiries, please contact:

ATAWHAI
Email: atawhaiadhd@gmail.com
Christchurch, New Zealand