Terms of service

Welcome to our website. By accessing our website and purchasing from us, you agree to the following Terms of Service. Please read them carefully before using our website.

These Terms apply to all visitors, customers, and users of our website and services.

BUSINESS INFORMATION

This website is operated by ATAWHAI. Throughout the site, the terms “we”, “us”, and “our” refer to ATAWHAI.

By visiting our website and/or purchasing something from us, you engage in our service and agree to be bound by these Terms of Service.

ONLINE STORE TERMS

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian

  • You will not use our products for any unlawful or unauthorised purpose

  • You will not violate any New Zealand laws or regulations while using our services

We reserve the right to refuse service to anyone at any time for any reason.

PRODUCTS & PREORDERS

We currently operate on a preorder system for our ADHD planners.

Products may take approximately 4–6 weeks for production and delivery as they are manufactured overseas. These timeframes are estimates only and may vary due to production schedules, shipping delays, customs processing, or courier services outside of our control.

By placing a preorder, you acknowledge and agree to these estimated wait times.

We reserve the right to:

  • Limit quantities sold

  • Cancel or refuse orders

  • Adjust pricing at any time

  • Discontinue products without notice

PRODUCT DESCRIPTIONS

We do our best to ensure product descriptions, images, colours, and details are accurate.

However:

  • Colours may vary slightly between screens/devices

  • Minor manufacturing variations may occur

  • Measurements and specifications may have small tolerances

We do not guarantee that your device will display colours exactly as they appear in person.

PRICING & PAYMENTS

All pricing is listed in New Zealand Dollars (NZD) unless otherwise stated.

We reserve the right to modify prices at any time without notice.

Payments are securely processed through third-party payment providers used by Shopify.

We do not store your credit card or payment information directly.

SHIPPING & DELIVERY

Delivery timeframes are estimates only and not guaranteed.

We are not responsible for:

  • Courier delays

  • Customs delays

  • Lost or stolen parcels marked as delivered

  • Incorrect shipping information entered by customers

Customers are responsible for ensuring all shipping details are accurate before completing checkout.

RETURNS & REFUNDS

Please refer to our separate Return & Refund Policy for information regarding refunds, returns, replacements, and exchanges.

Nothing within these Terms removes your rights under New Zealand consumer law.

INTELLECTUAL PROPERTY

All content on this website including:

  • Branding

  • Logos

  • Planner designs

  • Graphics

  • Photography

  • Text

  • Digital content

is owned by or licensed to ATAWHAI and may not be copied, reproduced, distributed, or used without written permission.

LIMITATION OF LIABILITY

To the maximum extent permitted by New Zealand law, we are not liable for:

  • Indirect or consequential loss

  • Loss of profits

  • Delays outside of our control

  • Website interruptions or technical issues

Our liability is limited to the amount paid for the product purchased where required by law.

THIRD-PARTY SERVICES

Our website may contain links to third-party services, platforms, or payment providers.

We are not responsible for the content, policies, or practices of third-party websites or services.

PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as outlined in our Privacy Policy.

CHANGES TO TERMS

We reserve the right to update or modify these Terms of Service at any time.

Changes will take effect immediately once posted on this website.

It is the customer’s responsibility to review these Terms periodically.

GOVERNING LAW

These Terms of Service are governed by the laws of New Zealand.

Any disputes arising from the use of this website or purchases made through it will be subject to New Zealand jurisdiction.

CONTACT

For any questions regarding these Terms of Service, returns, refunds, or your order, please contact:

ATAWHAI
Email: atawhaiadhd@gmail.com
Christchurch, New Zealand